Privacy Policy

At Candy96, your privacy matters to us. This Privacy Notice outlines how we collect, use, store, and protect personal information when you visit our website, create an account, or use our online entertainment services.

By accessing the platform or registering an account, you confirm that you have reviewed this Privacy Notice and understand how your information may be handled.

About This Policy

Candy96 provides an online gaming environment for users who meet the legal requirements to access such services. We are responsible for the personal data collected through our website and take reasonable steps to ensure it is managed in line with applicable privacy and data protection standards.

Personal Information We May Collect

To operate the platform safely and effectively, we may collect information such as:

• Your full name and date of birth;
• Home address and contact information;
• Email address and telephone number;
• Account login and registration details;
• Documents used for identity checks;
• Payment history and transaction information;
• IP address, device data, and browser details;
• Website behaviour and usage records;
• Messages sent to our customer support team.

Some details are supplied by you directly, while certain technical information may be gathered automatically as you browse or use the website.

Why We Use Your Data

We use personal information for practical, security, and compliance-related purposes, including to:

• Set up and maintain user accounts;
• Confirm identity and age eligibility;
• Handle deposits, withdrawals, and other account transactions;
• Protect the website against fraud and unauthorised activity;
• Meet legal, regulatory, and compliance duties;
• Respond to support enquiries;
• Improve platform performance and user experience;
• Send essential account or service notifications;
• Provide marketing communications where permitted.

If required information is not provided, some features or services may be unavailable.

Grounds for Processing Information

We may process your personal data where it is necessary for:

• Providing services under an agreement with you;
• Meeting legal or regulatory responsibilities;
• Supporting legitimate business interests, such as fraud prevention and platform security;
• Acting on your consent where consent is required.

Where processing is based on consent, you may withdraw that consent at any time, subject to legal or operational limitations.

Disclosure to Third Parties

Personal information may be shared with selected third parties when needed to run the platform or comply with obligations. These may include:

• Payment service providers;
• Verification and compliance partners;
• Hosting, software, and technology suppliers;
• Legal, financial, and professional advisers;
• Regulators, government bodies, or law enforcement where required.

Any third party that handles personal information is expected to apply suitable confidentiality and security measures.

We do not sell user data to outside companies for marketing purposes.

Cookies and Tracking Tools

The Candy96 website may use cookies and similar technologies to support functionality, security, analytics, and user experience.

These tools may help us to:

• Save preferences and settings;
• Keep login sessions secure;
• Understand website traffic and performance;
• Detect errors or technical problems;
• Support advertising and promotional activity.

You can usually adjust cookie settings through your browser. However, blocking cookies may limit parts of the website or affect how certain features work.

Protecting Your Information

We use reasonable technical and organisational measures to help safeguard personal information from loss, misuse, unauthorised access, disclosure, or alteration.

These measures may include:

• Encryption of data;
• Secure hosting environments;
• Restricted access controls;
• Authentication procedures;
• Monitoring of account and system activity;
• Periodic security checks and updates.

Although we work to protect your information, no online system or method of electronic storage can be guaranteed to be completely secure.

How Long We Keep Data

We keep personal information only for as long as it is needed for the purposes described in this Privacy Notice or as required by law.

The relevant retention period may depend on:

• Regulatory and licensing obligations;
• Anti-money laundering requirements;
• Financial and accounting record rules;
• The need to resolve disputes;
• Fraud prevention or security investigations.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

Your Rights and Choices

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you;
• Ask us to correct inaccurate or incomplete details;
• Request deletion of certain information;
• Object to or restrict particular processing activities;
• Withdraw consent where processing is consent-based;
• Ask for a portable copy of your data;
• Submit a complaint to a relevant privacy or supervisory authority.

We may need to verify your identity before responding to any privacy-related request.

Overseas Transfers

In some cases, personal information may be processed or stored by service providers located outside your country of residence.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive suitable protection.

Links to Other Websites

Our website may include links to external websites or services operated by third parties. We are not responsible for the content, security, or privacy practices of those external websites. You should review their privacy notices before providing any personal information.

Updates to This Notice

Candy96 may revise this Privacy Notice from time to time. Any updated version will take effect once published on the website.

We encourage users to check this page regularly to stay informed about how personal information is collected and used.

Your continued use of the platform after changes are published means you accept the updated Privacy Notice.

Contact Details

For questions about this Privacy Notice or to make a privacy-related request, please contact our support team through the official contact options available on the website.

We aim to handle privacy enquiries within a reasonable timeframe.